FAQs

How long does it take to ship your products?

We wait 2 days after each order to take into account customers who have made errors in the order. We then take 2 to 3 days to process and ship your order, therefore you will be delivered within 7 to 10 business days.

Do you ship worldwide?

Yes, we do. We ship worldwide.

Where do we ship from?

Our offices are located in New HEDGE, UK. Our international warehouse is located in China.

Do you provide product tracking information?

Yes, please wait 4-5 days after your order and request it by email to contact@xedfems.com.

Some items are missing from my order, what’s going on?

Our products are shipped separately according to your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.

I received a damaged item. What can I do about it?

We are sorry to hear that. Simply send us an image of the damaged item to the following email address: contact@xedfems.com and we will send you a similar replacement item as soon as possible.

Where are you located?

We are located in New Hedge in the UK

I have not yet received my order. What is taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still think you need help tracking your package or if you would like to inquire about your package, please contact us by email at contact@xedfems.com.

Do you have a refund policy?

We do our best to resolve any problems our customers may have with their online items. If you still wish to receive a refund on your order, we can of course complete the payment, in the event that the recourse is made within 14 days of the date of the order and the product(s) concerned are not sold out. For more information, please read more about our refund policy link to the refund policy.

How long does it take to ship your products?

We wait 2 to 3 days after each order to take into account customers who have made errors in the order. We then take 2 to 5 days to process your order, then 10 to 25 days to deliver it to you.

Do you provide product tracking information?

Yes, please wait 4 to 5 days after your order and ask us by email at contact@xedfems.com.

Some items are missing from my order, what’s going on?

Our products are shipped separately according to your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.

I received a damaged item. What can I do about it?

We are sorry to hear that. Simply send us an image of the damaged item to the following email address: contact@xedfems.com and we will send you a similar replacement item as soon as possible.

Where are you located?

We are located in New Hedge in the UK

I have not yet received my order. What is taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still think you need help tracking your package or if you would like to inquire about your package, please contact us by email at contact@xedfems.com.

Do you have a refund policy?

We do our best to resolve any problems our customers may encounter with their online items. If you still wish to be refunded for your order, we can of course make the payment, if the recourse is made within 14 days of the date of the order and the product(s) concerned are not sold out. For more information, please consult our link on the refund policy.