Return and Refund
Our policy lasts 14 days. If 14 days have elapsed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.
To make a return, you must present us with proof of purchase.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision to approve or reject your request.
If your request is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a number of days.
Late or Missing Refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Then contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time before a refund is posted.
If, after completing all these steps, you still have not received your refund, please contact us at email@example.com.
Exchanges (if applicable)
We will only replace an item if it is defective or damaged. If in this case you want to exchange it for the same item, please send us an email to firstname.lastname@example.org and we will give you the address of our factory in China for shipping.
To return a product, you must send us an e-mail to report your problem and we will provide you with our factory address so that you can mail it to that address.
You will have to pay your own shipping costs to return your item. Shipping charges are non-refundable. If you receive a refund, the return shipping cost will be deducted from the refund.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than 75 euros, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return.